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Why booking with us

Why booking with us
 

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Directly working with local operator will help you reduce the time, money and unsorted problems during tours
- Online with Yahoo, Skype, Outlook 9 hours/day and 6 day/week, available on mobile phone 24/7, we ensure a latest response 2-3 hours after receiving your email.
- Arising problem is solved quickly because we have local representatives and our
tour operators are on phone 24/7 that help with quickest solution basing on customers' benefits.

See problem on tours and our solving mechanism
Your any amendment in service cut-down which does not conflict with the conditions of booking, or our failure to provide proper services will result in a refund to you by the most appropriate way. Once after giving a refund to a customers, they emailed us that they were extremely surprised to receive that refund, we were no less surprised, because we think that it is completely certain to give a refund when we fail to provide correct services as agreement.
You can communicate with us in English or French, which are the most common languages in the EU.
You'll almost always contact to the same tour operator to the end of your trip. That person will take time to deeply understand your requirement and try his/her best to bring you an unforgettable holiday with interesting experience.
We also have long-termed contracts with a number of experienced tour guides speaking English, French, Spanish, German, Italian. They all committed to bring the best services to our guests.
With our sustainable tourism policy, we get strong support from local service providers, thus we guaranteed best price available.
Besides, with our comprehensive knowledge of destinations and services available, we will provide the right alternatives for customers in case of force majeure such as natural disasters, war or conflicts or any adjustment of the government.

OTHER VIETNAM TRAVEL COMPANY - INFORMATION:
FAQs about terms and conditions
Vietnam travel professional
About us, a fully bonded Vietnam travel company
Vietnam Travel FAQs
Business license of Vietnam travel company
Tour operator license
Government tax contribution
ISO 9001:2000 Certification
VCCI membership
Hanoi administration of Tourism
Trade-mark protection
Quality commitment
Extra benefit for tour booking
Problem on tour and solving mechanism
Why booking with us
Services in our tours
Sustainable tourism concept
How to pay Vietnam travel company
CBI and Vietnam travel company
CBI tourism training
CBI Mission in DCs